As we are a made to order company, we do not eccept refunds or exchanges. Please ensure you are ordering the correct size for your measurements by comparing your measurements to the size charts provided. If you require any assistance with sizing please do not hesitate to contact us at info@vanessaportelli.com

We are dedicated to delivering the highest quality hand made and Australian made product.

We will respond and/or acknowledge all enquiries or complaints within 48 hrs of being received.

Once an order has been placed, and payment has been received VANESSA PORTELLI will endeavour to ship all items placed within the same order within 4 weeks.

Email confirmation will be sent to customers once their order is approved.

All items will be shipped through registered mail with tracking provided to ensure safe and timely delivery of products.

Customers should be careful in taking measurements as all measurements provided are considered final. Customers can contact VANESSA PORTELLI at the “contact” section for measurement guidance.

All items are made to order. That means the designer cuts, sews, and creates the item after the order is placed and payment is received. Therefore all sales are final and there are strictly no returns or exchanges.